Refund Policy
At OzoneX, we are committed to delivering top-quality home appliances and ensuring your satisfaction with every purchase. If you're not entirely satisfied with your order, we're here to help.
Eligibility for Refunds
You may request a refund under the following conditions:
Product was defective or damaged upon delivery.
Wrong item was delivered.
Product malfunctioned within the return window and is covered under warranty.
Order was cancelled before shipping.
Return & Refund Window
You must request a return within 7 days of receiving the item.
Refunds are only applicable for unused, uninstalled, and unopened products, unless the item is defective.
Non-Refundable Situations
Refunds will not be issued if:
The product has been used, installed, or altered.
Damage occurred after delivery due to misuse, mishandling, or improper installation.
The original packaging, accessories, or warranty card is missing.
The item was purchased on clearance, marked as "final sale", or part of a special promotion clearly marked non-refundable.
Exchange & Replacement
If the product is found to be defective, we will arrange for a replacement or repair, based on product warranty terms.
Exchanges are only allowed for identical items.
Refund Method
Approved refunds will be processed to your original payment method within 7–14 business days.
You’ll be notified once your refund has been issued.
Return Shipping
If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
For other reasons, the customer may be responsible for return shipping.
Contact Us
If you have questions about returns or refunds, please contact our customer support:
📧 info@ozonecoolqatar.com
☎️ +974 3329 7222
Refund Policy
At OzoneX, we are committed to delivering top-quality home appliances and ensuring your satisfaction with every purchase. If you're not entirely satisfied with your order, we're here to help.
Eligibility for Refunds
You may request a refund under the following conditions:
Product was defective or damaged upon delivery.
Wrong item was delivered.
Product malfunctioned within the return window and is covered under warranty.
Order was cancelled before shipping.
Return & Refund Window
You must request a return within 7 days of receiving the item.
Refunds are only applicable for unused, uninstalled, and unopened products, unless the item is defective.
Non-Refundable Situations
Refunds will not be issued if:
The product has been used, installed, or altered.
Damage occurred after delivery due to misuse, mishandling, or improper installation.
The original packaging, accessories, or warranty card is missing.
The item was purchased on clearance, marked as "final sale", or part of a special promotion clearly marked non-refundable.
Exchange & Replacement
If the product is found to be defective, we will arrange for a replacement or repair, based on product warranty terms.
Exchanges are only allowed for identical items.
Refund Method
Approved refunds will be processed to your original payment method within 7–14 business days.
You’ll be notified once your refund has been issued.
Return Shipping
If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
For other reasons, the customer may be responsible for return shipping.
Contact Us
If you have questions about returns or refunds, please contact our customer support:
📧 info@ozonecoolqatar.com
☎️ +974 3329 7222
Refund Policy
At OzoneX, we are committed to delivering top-quality home appliances and ensuring your satisfaction with every purchase. If you're not entirely satisfied with your order, we're here to help.
Eligibility for Refunds
You may request a refund under the following conditions:
Product was defective or damaged upon delivery.
Wrong item was delivered.
Product malfunctioned within the return window and is covered under warranty.
Order was cancelled before shipping.
Return & Refund Window
You must request a return within 7 days of receiving the item.
Refunds are only applicable for unused, uninstalled, and unopened products, unless the item is defective.
Non-Refundable Situations
Refunds will not be issued if:
The product has been used, installed, or altered.
Damage occurred after delivery due to misuse, mishandling, or improper installation.
The original packaging, accessories, or warranty card is missing.
The item was purchased on clearance, marked as "final sale", or part of a special promotion clearly marked non-refundable.
Exchange & Replacement
If the product is found to be defective, we will arrange for a replacement or repair, based on product warranty terms.
Exchanges are only allowed for identical items.
Refund Method
Approved refunds will be processed to your original payment method within 7–14 business days.
You’ll be notified once your refund has been issued.
Return Shipping
If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
For other reasons, the customer may be responsible for return shipping.
Contact Us
If you have questions about returns or refunds, please contact our customer support:
📧 info@ozonecoolksa.com
☎️ +966 54 992 8085
Refund Policy
At OzoneX, we are committed to delivering top-quality home appliances and ensuring your satisfaction with every purchase. If you're not entirely satisfied with your order, we're here to help.
Eligibility for Refunds
You may request a refund under the following conditions:
Product was defective or damaged upon delivery.
Wrong item was delivered.
Product malfunctioned within the return window and is covered under warranty.
Order was cancelled before shipping.
Return & Refund Window
You must request a return within 7 days of receiving the item.
Refunds are only applicable for unused, uninstalled, and unopened products, unless the item is defective.
Non-Refundable Situations
Refunds will not be issued if:
The product has been used, installed, or altered.
Damage occurred after delivery due to misuse, mishandling, or improper installation.
The original packaging, accessories, or warranty card is missing.
The item was purchased on clearance, marked as "final sale", or part of a special promotion clearly marked non-refundable.
Exchange & Replacement
If the product is found to be defective, we will arrange for a replacement or repair, based on product warranty terms.
Exchanges are only allowed for identical items.
Refund Method
Approved refunds will be processed to your original payment method within 7–14 business days.
You’ll be notified once your refund has been issued.
Return Shipping
If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
For other reasons, the customer may be responsible for return shipping.
Contact Us
If you have questions about returns or refunds, please contact our customer support:
📧 info@ozonecoolksa.com
☎️ +966 54 992 8085