terms & conditions

Terms and Conditions

Welcome to OZONEX These terms and conditions outline the rules and regulations for the use of our website and services related to home appliances including air conditioners, refrigerators, washing machines, and other electronic goods.

1. Acceptance of Terms

By accessing this website or making a purchase, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any local laws.

2. Product Information

We strive to display the most accurate product details including specifications, images, pricing, and warranty information. However, we do not guarantee that all information is 100% accurate or free of errors. If a product is listed incorrectly, we reserve the right to cancel the order.

3. Order Acceptance and Cancellation

• Orders placed are subject to stock availability and payment authorization.

• We reserve the right to cancel or refuse any order without prior notice if we suspect fraudulent activity or pricing errors.

• Cancellations by customers must be requested within 24 hours of placing the order and before the product is shipped.

4. Payment Terms

• All payments must be made in full before product dispatch.

• We accept payments via credit/debit cards, UPI, bank transfers, and other secure methods.

• Prices displayed are inclusive of applicable taxes unless stated otherwise.

5. Shipping & Delivery

• Delivery times are estimates and may vary based on location and external factors.

• Free or paid delivery terms will be clearly stated at checkout.

• Products will be delivered to the address provided by the customer; changes post-dispatch are not permitted.

6. Installation and Warranty

• Installation services for appliances like ACs and washing machines are offered either by us or through authorized service providers.

• Each product carries a manufacturer's warranty, the terms of which are provided with the product.

• Warranty does not cover physical damage, improper usage, or unauthorized repairs.

7. Return & Replacement Policy

• Returns are accepted only for damaged, defective, or incorrect items, reported within 48 hours of delivery.

• Appliances must be unused and returned in original packaging with all accessories and manuals.

• Refund or replacement is processed only after inspection and approval by our quality team.

8. User Conduct

• You agree not to misuse our website or services by introducing viruses, committing fraud, or violating any laws.

• Any breach of these terms may result in account termination or legal action.

9. Privacy Policy

• We value your privacy and ensure your data is handled securely. For details, refer to our Privacy Policy.

10. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of Saudi Arabia.

For questions or concerns, contact us at:
📧 info@ozonecoolksa.com

Terms and Conditions

Welcome to OZONEX These terms and conditions outline the rules and regulations for the use of our website and services related to home appliances including air conditioners, refrigerators, washing machines, and other electronic goods.

1. Acceptance of Terms

By accessing this website or making a purchase, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any local laws.

2. Product Information

We strive to display the most accurate product details including specifications, images, pricing, and warranty information. However, we do not guarantee that all information is 100% accurate or free of errors. If a product is listed incorrectly, we reserve the right to cancel the order.

3. Order Acceptance and Cancellation

• Orders placed are subject to stock availability and payment authorization.

• We reserve the right to cancel or refuse any order without prior notice if we suspect fraudulent activity or pricing errors.

• Cancellations by customers must be requested within 24 hours of placing the order and before the product is shipped.

4. Payment Terms

• All payments must be made in full before product dispatch.

• We accept payments via credit/debit cards, UPI, bank transfers, and other secure methods.

• Prices displayed are inclusive of applicable taxes unless stated otherwise.

5. Shipping & Delivery

• Delivery times are estimates and may vary based on location and external factors.

• Free or paid delivery terms will be clearly stated at checkout.

• Products will be delivered to the address provided by the customer; changes post-dispatch are not permitted.

6. Installation and Warranty

• Installation services for appliances like ACs and washing machines are offered either by us or through authorized service providers.

• Each product carries a manufacturer's warranty, the terms of which are provided with the product.

• Warranty does not cover physical damage, improper usage, or unauthorized repairs.

7. Return & Replacement Policy

• Returns are accepted only for damaged, defective, or incorrect items, reported within 48 hours of delivery.

• Appliances must be unused and returned in original packaging with all accessories and manuals.

• Refund or replacement is processed only after inspection and approval by our quality team.

8. User Conduct

• You agree not to misuse our website or services by introducing viruses, committing fraud, or violating any laws.

• Any breach of these terms may result in account termination or legal action.

9. Privacy Policy

• We value your privacy and ensure your data is handled securely. For details, refer to our Privacy Policy.

10. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of Saudi Arabia.

For questions or concerns, contact us at:
📧 info@ozonecoolksa.com
📞 +966 54 992 8085